⚡ Live Chat Software in Poland

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Poland is a Central European country with a population of around 38 million people.

According to our data, live chat software is used on 3.5% of websites from Poland.

⭐ Most Popular in 2026

The following chart shows the top live chat software in Poland in 2026, based on market share.

The most popular is Smartsupp with an impressive share of 36.5%, followed by Tawk.to with 16.9% and LiveChat with 12.2%.

Smartsupp 36.5%
Tawk.to 16.9%
LiveChat 12.2%
Tidio 7%
User.com 5.4%
Zendesk Chat 4.6%
Intercom 3.4%
Chaty 2.5%
Crisp 1.8%
Chatbase 1.2%
HubSpot Chat 1%
Freshchat 0.9%
Daktela 0.7%
Salesforce Chat 0.7%
Other 5.2%

🚀 Highlights

Here is a list of the top software that is more popular in Poland than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Smartsupp ^(-8)
4. Tidio ^(-1)
5. User.com ^(-62)
9. Crisp ^(-1)
10. Chatbase ^(-13)
11. HubSpot Chat ^(-4)
12. Freshchat ^(-2)
13. Daktela ^(-48)
16. My Live Chat ^(-11)
19. Drift ^(-1)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 65 live chat software solutions used on sites from Poland, ranked by their market share.

Rank	Name	Market share
1	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	36.5%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	16.9%
3	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	12.2%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7%
5	User.com Hem, France A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools. $$$	5.4%
6	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	4.6%
7	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	3.4%
8	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	2.5%
9	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.8%
10	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1.2%
11	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	1%
12	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	0.9%
13	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	0.7%
14	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	0.7%
15	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	0.7%
16	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.7%
17	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	0.6%
18	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Facebook Messenger and allows them to initiate a conversation. $4.99+/month	0.5%
19	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	0.5%
20	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.5%
21	Rocket.Chat Wilmington, Delaware, United States An open-source communication platform designed for organizations with high security, privacy, and data sovereignty requirements that supports real-time chat, voice, and video across web, desktop, and mobile clients. FreeOpen source$$$	0.4%
22	ChatBot Wrocław, Poland An AI platform that allows you to build and deploy conversational chatbots without any coding skills. $65+/month	0.4%
23	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.4%
24	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	0.3%
25	Botpress Quebec City, Canada An all-in-one platform for developers building chatbot applications powered by the latest LLMs. Free$89+/month	0.3%

👉 See Also

✨ Related Technologies
- Messenger, WhatsApp
🌎 Live Chats in other countries

Data is based on the analysis of 55,518 websites from Poland.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.