Genesys Cloud CX
Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.
It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as 
Microsoft Dynamics 365, SAP, 
Salesforce, Zendesk, and Salesloft, available through the AppFoundry marketplace.
According to our data, Genesys Cloud CX ranks 25th among the live chat software we track.
It has 0.8% of the live chat market share and is detected on 0.03% of all websites.
- 🏠 Website
- 👨👩👦👦 Community
💸 Pricing
Genesys Cloud CX is a commercial product priced starting at $75 per user per month (paid annually).
(voice)$900/user/year
(+ digital channels)$1,380/user/year
(+ workforce tools)$1,860/user/year
(+ more AI)$2,880/user/year
📊 Rankings and Market Share
- Live Chats
- Rank: 25
- Market share: 0.8%
- Customer Support
- Rank: 10
- Market share: 1.5%
- Conversion Optimization
- Rank: 38
- Market share: 0.9%
🏆 Genesys Cloud CX Awards
- ⭐ 4th most popular in Sweden in the Conversion Optimization category.
- ⭐ 5th most popular in Sweden in the Customer Support category.
- ⭐ 5th most popular in the United Arab Emirates in the Conversion Optimization category.
- ⭐ 6th most popular in New Zealand in the Customer Support category.
- ⭐ 6th most popular in the United Arab Emirates in the Customer Support category.
- ⭐ 7th most popular in Spain in the Customer Support category.
- ⭐ 7th most popular in Sweden in the Live Chats category.
- ⭐ 8th most popular in Australia in the Customer Support category.
- ⭐ 9th most popular in the Netherlands in the Customer Support category.
- ⭐ 9th most popular in New Zealand in the Live Chats category.
⚡ Sites Using Genesys Cloud CX
We have data on 1,067 websites that use the Genesys Cloud CX live chat software solution. Here is a list of some of the top ranked ones.
The highest rated site using Genesys Cloud CX is clover.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #1,626 | English | ||
| 2 | #2,398 | Peru | Spanish | |
| 3 | #2,600 | United States | American English | |
| 4 | #2,707 | Colombia | Spanish | |
| 5 | #3,289 | Colombia | Spanish | |
| 6 | #3,318 | Peru | Spanish | |
| 7 |  paypay.ne.jp |
#3,863 | Japan | Japanese |
| 8 | #5,568 | Brazil | English | |
| 9 | #5,710 | United States | English | |
| 10 | #6,031 | Germany | German | |
| 11 | #6,357 | Italy | American English | |
| 12 | #6,579 | United States | American English | |
| 13 | #6,666 | Colombia | Spanish | |
| 14 | #7,154 | Germany | German | |
| 15 | #7,160 | United States | English | |
| 16 | #7,174 | United States | American English | |
| 17 | #7,301 | Colombia | Spanish | |
| 18 | #7,372 | Jamaica | English | |
| 19 | #7,392 | United States | American English | |
| 20 | #7,811 | Sweden | Swedish |
📈 Usage Statistics
Most of the sites that use Genesys Cloud CX:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Genesys Cloud CX are from the United States, Australia, and the United Kingdom.
- United States 27.5%
- Australia 10.5%
- United Kingdom 6.7%
- Spain 5.5%
- Germany 4.7%
- Sweden 4.3%
- Netherlands 3%
- Canada 2.9%
- New Zealand 2.4%
- Other 32.5%
Most Genesys Cloud CX users speak English, Spanish, or German.
- English 63%
- Spanish 11.7%
- German 4.6%
- Dutch 2.8%
- French 2.5%
- Swedish 2.5%
- Italian 1.6%
- Portuguese 1.6%
- Finnish 1.5%
- Other 8.2%
The Genesys Cloud CX live chat software solution is especially popular on .com and .com.au top-level domains.
- .com 39.1%
- .com.au 5.6%
- .org 3.7%
- .de 3.7%
- .co.uk 3.6%
- .ca 2.5%
- .es 2.5%
- .se 2.5%
- .nl 1.9%
- Other 34.9%
The primary market segments for websites utilizing Genesys Cloud CX include business, finance and banking, and online shopping.
- Business 22.4%
- Finance/Banking 13.4%
- Online Shopping 9.2%
- Marketing/Merchandising 9%
- Travel 9%
- Health 5.4%
- Internet Services 4.9%
- Education/Reference 3.2%
- Real Estate 2.9%
- Other 20.6%
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LiveChat💬 Frequently Asked Questions
Where is Genesys Cloud CX's headquarters?
Genesys Cloud CX is located in Menlo Park, California, United States.
Does Genesys Cloud CX offer a free plan?
No, Genesys Cloud CX is a paid solution.
How much does Genesys Cloud CX cost?
Genesys Cloud CX is priced from $75 per user per month (paid annually) for the CX 1 plan.
Does Genesys Cloud CX offer a free trial?
Genesys Cloud CX does not offer a free trial period.
Which country uses Genesys Cloud CX the most?
The majority of Genesys Cloud CX users are from the United States.
Who uses Genesys Cloud CX?
According to our data, Genesys Cloud CX is used on over a thousand sites, including such established ones as clover.com,
afpintegra.pe, and
bancolombia.com.
Is Genesys Cloud CX used on government websites?
Yes, for example, it is used by iowa.gov. In total, we found Genesys Cloud CX on 10 government sites in the United States.
Do academic institutions use Genesys Cloud CX?
Yes. Overall, we know of 5 academic websites in the United States that use Genesys Cloud CX.
How does Genesys Cloud CX compare to its competitors?
Genesys Cloud CX is a moderately popular live chat software solution, ranking ahead of 82 other live chat software we track.
What are the alternatives to Genesys Cloud CX?
Alternatives and possible competitors to Genesys Cloud CX may include Nice CXone,
Five9, and
RingCentral.
👉 See Also
- ✨ Related technologies
SAP