Genesys Cloud CX
Genesys Cloud CX is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management.
According to our data, Genesys Cloud CX ranks 24th among the live chats we track.
It has 0.7% of the live chat market share and is detected on 0.02% of all websites.
- 🏠 Website
📊 Rankings and Market Share
- Live Chats
- Rank: 24
- Market share: 0.7%
- Customer Support
- Rank: 7
- Market share: 1.9%
- Conversion Optimization
- Rank: 39
- Market share: 0.8%
🏆 Genesys Cloud CX Awards
- ⭐ 4th most popular in Sweden in the Customer Support category.
- ⭐ 5th most popular in Spain in the Customer Support category.
- ⭐ 5th most popular in Sweden in the Conversion Optimization category.
- ⭐ 6th most popular in Germany in the Customer Support category.
- ⭐ 7th most popular in Australia in the Customer Support category.
- ⭐ 7th most popular in the United Kingdom in the Customer Support category.
- ⭐ 7th most popular in Sweden in the Live Chats category.
- 🔥 16th most popular in Australia in the Live Chats category.
- 🔥 16th most popular in Spain in the Live Chats category.
- 🔥 18th most popular in Germany in the Live Chats category.
⚡ Sites Using Genesys Cloud CX
We have data on 629 websites that use the Genesys Cloud CX live chat. Here is a list of some of the top ranked ones.
The highest rated site using Genesys Cloud CX is kohls.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #428 | United States | English | |
| 2 | #1,772 | United States | English | |
| 3 | #1,822 | Colombia | Spanish | |
| 4 | #2,901 | United States | American English | |
| 5 | #5,123 | Brazil | English | |
| 6 | #5,431 | Italy | American English | |
| 7 | #5,516 | United States | American English | |
| 8 | #5,758 | United States | English | |
| 9 | #5,766 | United States | English | |
| 10 | #6,142 | Finland | Finnish | |
| 11 | #6,477 | United Kingdom | English | |
| 12 | #8,582 | Japan | Japanese | |
| 13 | #8,589 | United States | English | |
| 14 | #9,204 | Colombia | Spanish | |
| 15 | #9,212 | Brazil | Portuguese | |
| 16 | #10,375 | Greece | Greek | |
| 17 | #11,508 | Jamaica | English | |
| 18 | #11,762 | Colombia | Spanish | |
| 19 | #12,401 | United States | English | |
| 20 | #13,617 | Portugal | Portuguese |
📈 Usage Statistics
Most of the sites that use Genesys Cloud CX:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Genesys Cloud CX are from the United States, Australia, and the United Kingdom.
- United States 28.6%
- Australia 8.2%
- United Kingdom 7.5%
- Germany 5.1%
- Spain 4.6%
- Sweden 4.6%
- Netherlands 3.4%
- Canada 2.9%
- New Zealand 2.7%
- Other 32.4%
Most Genesys Cloud CX users speak English, Spanish, or German.
- English 61.6%
- Spanish 9.9%
- German 5.3%
- Dutch 3.1%
- French 2.4%
- Italian 1.9%
- Swedish 1.9%
- Finnish 1.6%
- Portuguese 1.5%
- Other 10.8%
The Genesys Cloud CX live chat is especially popular on .com and .com.au top-level domains.
- .com 38.2%
- .com.au 5.4%
- .de 4.3%
- .co.uk 4%
- .org 3%
- .es 2.7%
- .ca 2.2%
- .nl 2.1%
- .it 1.7%
- Other 36.4%
The primary market segments for websites utilizing Genesys Cloud CX include business, finance and banking, and marketing and merchandising.
- Business 20.8%
- Finance/Banking 11.1%
- Marketing/Merchandising 10.8%
- Travel 10.8%
- Online Shopping 9.4%
- Health 4.4%
- Internet Services 3.6%
- Education/Reference 3.6%
- Real Estate 3.6%
- Other 21.9%
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💬 Frequently Asked Questions
Where is Genesys Cloud CX's headquarters?
Genesys Cloud CX is located in Menlo Park, California, United States.
Which country uses Genesys Cloud CX the most?
The majority of Genesys Cloud CX users are from the United States.
Who uses Genesys Cloud CX?
According to our data, Genesys Cloud CX is used on hundreds of sites, including such established ones as kohls.com,
clover.com, and
bancolombia.com.
Is Genesys Cloud CX used on government websites?
Yes, for example, it is used by iowa.gov. Overall, we found Genesys Cloud CX on 5 government sites in the United States.
Do academic institutions use Genesys Cloud CX?
Yes. In total, we know of 3 academic websites in the United States that use Genesys Cloud CX.
How does Genesys Cloud CX stack up against the competition?
Genesys Cloud CX is a moderately popular live chat, ranking ahead of 67 other live chats we track.
What are the alternatives to Genesys Cloud CX?
Alternatives and possible competitors to Genesys Cloud CX may include Nice CXone,
Five9, and
RingCentral.
Data updated