🆚 Freshchat vs. Zendesk Chat

📈 Zendesk Chat is much more popular than Freshchat.
🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 Freshchat is more popular in Nicaragua, the Bahamas, and Puerto Rico.

Statistics based on 3.3M+ analyzed websites. About this data

Freshchat

Zendesk Chat

Type

Live chat software

About

Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.

It supports omnichannel messaging across web chat, mobile apps, WhatsApp, Messenger, Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, Salesforce, Shopify, Slack, and Jira.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

San Mateo, California, United States

San Francisco, California, United States

Website

freshworks.com #1,147

zendesk.com #304

Pricing

Free version ✔️Up to 10 agents, no support for social media messengers and SMS

Growth$228/agent/year

Pro$588/agent/year

Enterprise$948/agent/year

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software is 6 times more popular than Freshchat.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular in the United States, the United Kingdom, and Australia, while Freshchat is more popular in Nicaragua, the Bahamas, and Puerto Rico.

United States

United Kingdom

Australia

Netherlands

France

Italy

Germany

Spain

India

Brazil

Awards

⭐ 6th most popular in South Africa in the Live Chats category.
⭐ 6th most popular in Indonesia in the Live Chats category.
⭐ 6th most popular in Switzerland in the Live Chats category.
⭐ 7th most popular in Malaysia in the Live Chats category.
⭐ 8th most popular in Australia in the Live Chats category.

🥇 Most popular in Australia in the Live Chats category.
🥇 Most popular in Spain in the Live Chats category.
🥇 Most popular in Singapore in the Live Chats category.
🥇 Most popular in Denmark in the Live Chats category.
🥇 Most popular in Mexico in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk Chat is more popular than Freshchat in all market segments.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Education/Reference

Software/Hardware

Travel

Health

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#1,063

#1,147

#2,307

#2,447

#2,851

Name

Rank

#304

#456

#1,333

#1,434

#1,852