🆚 Re:amaze vs. Zendesk

Type

Customer support technology
Customer relationship management system

About

Re:amaze is a multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat.

It provides an AI Agent that answers inquiries from the knowledge base, AI-assisted reply drafting and conversation summaries, and pre-built chatbots for greetings, FAQs, and order tracking.

Read more…

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Tempe, Arizona, United States
San Francisco, California, United States

Website

Pricing

Free version ❌Free 14-day trial
Basic $29/user/month
Pro $49/user/month
Plus $69/user/month
Free version ❌Free 14-day trial
Customer Service
Support Team $228/agent/year
Suite Team $660/agent/year
Suite Professional $1,380/agent/year
Suite Enterprise $2,028/agent/year
Employee Service
Suite Team $348/agent/year
Suite Growth $708/agent/year
Suite Professional $1,380/agent/year

Categories

Customer Support › Rank #10
Customer Support › Rank #1
Live Chats › Rank #29
CRM › Rank #2

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 21 times more popular than Re:amaze.
Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular than Re:amaze in all countries.
United States
United Kingdom
Australia
Netherlands
France
Germany
Brazil
Spain
Italy
Canada

Awards

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular than Re:amaze in all market segments.
Online Shopping
Business
Marketing/Merchandising
Fashion/Beauty
Internet Services
Software/Hardware
Education/Reference
Travel
Health
Sports

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#27,066
#30,052
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Name
Rank
View more ➝

See also

🗃️ About This Data