🆚 Zendesk vs. Zoho CRM

Compare technologies based on real-world usage data *
Zendesk
Zoho CRM

Type

Customer relationship management system
Customer relationship management system

About

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Zoho CRM is a cloud-based contact management CRM for managing data, sales, marketing, and customer support operations.

Headquarters

San Francisco, California, United States
Chennai, India

Website

zendesk.com #304
crm.zoho.com

Pricing

Free version ❌Free 14-day trial
Customer Service
Support Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year
Employee Service
Suite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year
Free version ❌
Standard$20/user/month
Professional$35/user/month
Enterprise$50/user/month
Ultimate$65/user/month

Categories

CRM › Rank #1
CRM › Rank #10
Customer Support › Rank #1

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 19 times more popular than Zoho CRM.
Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular than Zoho CRM in all countries.
United States
United Kingdom
Australia
France
Netherlands
Germany
Brazil
Spain
Italy
Canada

Awards

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular than Zoho CRM in all market segments.
Online Shopping
Business
Marketing/Merchandising
Fashion/Beauty
Internet Services
Software/Hardware
Education/Reference
Travel
Health
Sports

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#23
#34
#46
#136
#152
View more ➝
Name
Rank
#15,244
#22,350
#23,543
#23,734
#23,769
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.