⚡ Customer Support in Portugal

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Portugal is a Southern European country with a population of around 10.3 million people.

According to our research, customer support technologies are used on 1.9% of websites from Portugal.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Portugal in 2026, based on market share.

The most popular is Zendesk with an impressive share of 43.3%, followed by Tidio with 20.2% and LiveChat with 7.2%.

Zendesk 43.3%
Tidio 20.2%
LiveChat 7.2%
Crisp 6.9%
Intercom 5.8%
Freshdesk 5.4%
Gorgias 1.8%
Help Scout 1.8%
Sprinklr Service 1.4%
Genesys Cloud CX 1.1%
Chatwoot 0.7%
Kustomer 0.7%
ServiceNow 0.7%
Zoho Desk 0.7%
Other 2.3%

🚀 Highlights

Here is a list of the top technologies that are more popular in Portugal than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Tidio ^(-1)
4. Crisp ^(-2)
6. Freshdesk ^(-1)
9. Sprinklr Service ^(-24)
12. Kustomer ^(-2)
13. ServiceNow ^(-8)
14. Zoho Desk ^(-9)
15. RingCentral ^(-11)
17. Kayako ^(-23)
19. Customerly ^(-25)

✨ Best Customer Support Technologies

Below is a more detailed list of 21 customer support technologies used on sites from Portugal, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	43.3%
2	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	20.2%
3	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	7.2%
4	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	6.9%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.8%
6	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	5.4%
7	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	1.8%
8	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.8%
9	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	1.4%
10	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.1%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.7%
12	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.7%
13	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	0.7%
14	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.7%
15	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.7%
-	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.4%
17	Kayako Austin, Texas, United States A unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform. $39+/agent/month	0.4%
18	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	0.4%
19	Customerly Dublin, Ireland An AI-first customer service platform offering chatbots, help desk tools, and task-completing AI agents. $19+/seat/month	0.4%
20	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.4%
21	osTicket Alexandria, Louisiana, United States An open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms. FreeOpen source$12+/agent/month	0.4%

👉 See Also

🌎 Customer Support in other countries

Data is based on the analysis of 14,630 websites from Portugal.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.