⚡ Live Chat Software in Germany

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Germany is a Central European country with a population of around 84 million people.

According to our data, live chat software is used on 1.6% of websites from Germany.

⭐ Most Popular in 2026

The following chart shows the top live chat software in Germany in 2026, based on market share.

The most popular is Userlike with a share of 13.5%, followed by Zendesk Chat with 11.9% and Tawk.to with 11.7%.

Userlike 13.5%
Zendesk Chat 11.9%
Tawk.to 11.7%
LiveChat 6%
Intercom 5.1%
Smartsupp 4.8%
Tidio 4.7%
Chatbase 4.3%
Crisp 3.7%
Gorgias 3.2%
HubSpot Chat 2.8%
Salesforce Chat 2.3%
Freshchat 2.3%
Zoho SalesIQ 2.2%
Other 21.5%

🚀 Highlights

Here is a list of the top software that is more popular in Germany than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Userlike ^(-31)
5. Intercom ^(-1)
6. Smartsupp ^(-3)
8. Chatbase ^(-15)
9. Crisp ^(-1)
11. HubSpot Chat ^(-4)
12. Salesforce Chat ^(-1)
13. Freshchat ^(-1)
19. Genesys Cloud CX ^(-6)
20. iAdvize ^(-30)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 84 live chat software solutions used on sites from Germany, ranked by their market share.

Rank	Name	Market share
1	Userlike Cologne, Germany An AI-powered, GDPR-compliant live chat software, developed and hosted in Germany. Free$130+/month	13.5%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	11.9%
3	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	11.7%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	6%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.1%
6	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	4.8%
7	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	4.7%
8	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	4.3%
9	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.7%
10	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	3.2%
11	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	2.8%
12	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.3%
13	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	2.3%
14	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.2%
15	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.9%
16	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.8%
17	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	1.4%
18	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.3%
19	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.2%
20	iAdvize Nantes, France A conversational conversion platform that provides AI-powered shopping assistants for e-commerce. $290+/month	1.2%
21	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	1.1%
22	Brevo Conversations Paris, France Platform includes live chat, chatbot, WhatsApp integration and AI capabilities. Free$15/user/month	1.1%
23	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1%
24	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Facebook Messenger and allows them to initiate a conversation. $4.99+/month	0.9%
25	Trengo Utrecht, Netherlands A customer engagement platform that combines multiple communication channels into one shared inbox. $209+/month	0.9%

👉 See Also

✨ Related Technologies
- Messenger, WhatsApp
🌎 Live Chats in other countries
- Spain
- France
- Italy

Data is based on the analysis of 225,538 websites from Germany.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.