⚡ Customer Support in Sweden

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Sweden is a Northern European country with a population of over 10.5 million people.

According to our research, customer support technologies are used on 2% of websites from Sweden.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Sweden in 2026, based on market share.

The most popular is Zendesk with an impressive share of 41.7%, followed by Intercom with 12.4% and LiveChat with 10%.

🚀 Highlights

Here is a list of the top technologies that are more popular in Sweden than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Customer Support Technologies

Below is a more detailed list of the top 25 of the 27 customer support technologies used on sites from Sweden, ranked by their market share.

RankNameMarket share
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
2
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
3
LiveChat
Wrocław, Poland

A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.

$19+/user/month
4
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
5
Genesys Cloud CX
Menlo Park, California, United States

A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.

$75+/user/month
6
Help Scout
Boston, Massachusetts, United States

A complete customer communications platform with shared inbox, live chat and help desk.

Free$25+/user/month
7
Gorgias
San Francisco, California, United States

A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

$10+/month
8
Freshdesk
San Mateo, California, United States

A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.

Free$23+/agent/month
9
Crisp
Nantes, France

A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.

Free€45+/month
10
Re:amaze
Tempe, Arizona, United States

An integrated customer service, live chat, and helpdesk platform for online businesses.

$29+/user/month
11
Intercom Help Center
San Francisco, California, United States

Allows users to publish articles that enable customers to self-serve and find support 24/7.

$39+/month
12
ServiceNow
Santa Clara, California, United States

A cloud-based enterprise platform with IT service management and helpdesk capabilities.

$$$
-
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month
-
Featurebase
Tallinn, Estonia

A support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform.

Free$37+/seat/month
15
Kustomer
Short Hills, New Jersey, United States

An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger.

$89+/user/month
16
Zoho Desk
Chennai, India

A help desk software used by businesses to address customer queries and feedbacks over a variety of channels.

Free$9+/user/month
17
HelpCrunch
Wilmington, Delaware, United States

A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support.

$15+/user/month
18
Daktela
Prague, Czech Republic

A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.

€30+/user/month
19
Elevio
Melbourne, Victoria, Australia

A SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams.

$125+/month
-
UserVoice
Raleigh, North Carolina, United States

A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues.

$16,000+/year
21
HappyFox
Irvine, California, United States

A web-based, AI-driven, multi-channel help desk software that can handle requests via email, phone, and live chat.

$29+/agent/month
22
TOPdesk
Delft, Netherlands

A Dutch enterprise service management solution with a focus on IT Service Management.

$76+/agent/month
23
RingCentral
Belmont, California, United States

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

$20+/user/month
24
Acquire
San Francisco, California, United States

A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard.

$$$
25
Meiqia
Beijing, China

A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents.

Free1,888 RMB+/seat/year

👉 See Also

Data is based on the analysis of 29,951 websites from Sweden.
Statistics were last calculated on .
For details, see our methodology and disclaimer.