⚡ Live Chat Software in Estonia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Estonia is a Northern European country with a population of around 1.3 million people.

According to our data, live chat software is used on 4.4% of websites from Estonia.

Statistics based on 6K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Estonia in 2026, based on market share.

The most popular is Tawk.to with a share of 21%, followed by Zendesk Chat with 12.5% and Intercom with 8.9%.

Tawk.to 21%
Zendesk Chat 12.5%
Intercom 8.9%
JivoChat 7.5%
Tidio 5.7%
LiveChat 5.3%
Help Scout 4.6%
Crisp 4.3%
Freshchat 3.2%
Genesys Cloud CX 2.5%
Drift 2.5%
Chaty 1.8%
Chatbase 1.8%
Olark 1.8%
Other 16.7%

🚀 Highlights

Here is a list of the top solutions that is more popular in Estonia than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Intercom ^(-2)
4. JivoChat ^(-3)
7. Help Scout ^(-13)
8. Crisp ^(-2)
9. Freshchat ^(-9)
10. Genesys Cloud CX ^(-14)
11. Drift ^(-14)
13. Chatbase ^(-6)
14. Olark ^(-9)
15. Chatwoot ^(-17)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 45 live chat software solutions used on sites from Estonia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	21%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	12.5%
3	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	8.9%
4	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	7.5%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	5.7%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	5.3%
7	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	4.6%
8	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	4.3%
9	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	3.2%
10	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.5%
11	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	2.5%
12	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.8%
13	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build AI agents to handle customer support, resolve issues, and take actions through conversations across chat, email, and voice. Free$40+/month	1.8%
14	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	1.8%
15	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.8%
16	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	1.4%
17	Giosg Helsinki, Finland A sales acceleration platform that combines live chat, chatbots, AI and interactive content to maximize online sales by improving the online experience. $$$	1.4%
18	Boost.ai Sandnes, Norway An enterprise conversational AI platform that delivers chatbot and voice bot solutions for customer service and internal support. $$$	1.4%
19	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	1.4%
20	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	1.1%
21	Call Now Button Amsterdam, Netherlands A WordPress plugin that adds a floating click-to-call button to a website, allowing mobile visitors to initiate phone calls with one tap. FreeOpen source$49.90/year	1.1%
22	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	1.1%
23	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	1.1%
24	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	1.1%
25	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$10+/seat/month	1.1%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 6,427 websites from Estonia.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 45 were detected on websites from Estonia.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.