⚡ Live Chat Software in Estonia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Estonia is a Northern European country with a population of around 1.3 million people.

According to our data, live chat software is used on 4.3% of websites from Estonia.

Statistics based on 5K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Estonia in 2026, based on market share.

The most popular is Tawk.to with a share of 21.2%, followed by Zendesk Chat with 13.3% and Intercom with 8.3%.

Tawk.to 21.2%
Zendesk Chat 13.3%
Intercom 8.3%
JivoChat 7.5%
Tidio 5.4%
LiveChat 5.4%
Crisp 4.6%
Help Scout 4.1%
Drift 2.9%
Genesys Cloud CX 2.5%
Freshchat 2.5%
Chatbase 2.5%
Olark 2.5%
Boost.ai 2.1%
Other 15.4%

🚀 Highlights

Here is a list of the top solutions that is more popular in Estonia than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Intercom ^(-4)
4. JivoChat ^(-2)
7. Crisp ^(-3)
8. Help Scout ^(-10)
9. Drift ^(-14)
10. Genesys Cloud CX ^(-15)
11. Freshchat ^(-5)
12. Chatbase ^(-10)
13. Olark ^(-6)
14. Boost.ai ^(-68)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 37 live chat software solutions used on sites from Estonia, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	21.2%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	13.3%
3	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	8.3%
4	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	7.5%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	5.4%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	5.4%
7	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	4.6%
8	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	4.1%
9	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	2.9%
10	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.5%
11	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	2.5%
12	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	2.5%
13	Olark San Jose, California, United States A live chat application for websites that provides customer communication, analytics, and AI chatbot tools. $29+/month	2.5%
14	Boost.ai Sandnes, Norway An enterprise conversational AI platform that delivers chatbot and voice bot solutions for customer service and internal support. $$$	2.1%
15	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	2.1%
16	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	1.7%
17	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1.2%
18	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	1.2%
19	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	1.2%
20	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.2%
21	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	0.8%
22	Talk-me Kaliningrad, Russia A Russian online assistant service that provides an embeddable live chat and chatbot widget for websites to help businesses communicate with visitors and manage inquiries. 53 RUB+/month	0.8%
23	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	0.8%
24	Venyoo Tatarstan, Russia A Russian live chat and lead engagement service designed for real-time communication between businesses and website visitors. 53 RUB+/month	0.8%
25	Giosg Helsinki, Finland A sales acceleration platform that combines live chat, chatbots, AI and interactive content to maximize online sales by improving the online experience. $$$	0.8%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 5,604 websites from Estonia.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 37 were detected on websites from Estonia.
Statistics were last calculated on August 4, 2026.
For more details, see our methodology and disclaimer.