Salesforce Enhanced Chat
Salesforce, Inc., San Francisco, California, United StatesSalesforce Enhanced Chat is a modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.
It offers customizable pre-chat forms and omni-channel routing flows for AI and human agents, persistent messaging that lets customers pause and resume chats without losing context, file attachments, rich messaging components, and Salesforce data integration for personalized support.
According to our data, Salesforce Enhanced Chat ranks 22th among the live chat software we track.
It has 1% of the live chat market share and is detected on 0.04% of all websites.
- 🏠 Website
- 🏷️ Previous name
- Salesforce Messaging
- 🔗 Links
💸 Pricing
Salesforce Enhanced Chat is a commercial product priced starting at $75 per user per month (paid annually) with a free 30-day trial.
📊 Rankings and Market Share
- Live Chats
- Rank: 22
- Market share: 1%
🏆 Salesforce Enhanced Chat Awards
- 🔥 13rd most popular in Brazil in the Live Chats category.
- 🔥 19th most popular in Italy in the Live Chats category.
- 🔥 19th most popular in Spain in the Live Chats category.
- 🔥 20th most popular in the United States in the Live Chats category.
- 🔥 20th most popular in the United Kingdom in the Live Chats category.
- ⬆️ 21st most popular in Australia in the Live Chats category.
- ⬆️ 21st most popular in France in the Live Chats category.
- ⬆️ 22nd most popular in Canada in the Live Chats category.
⚡ Sites Using Salesforce Enhanced Chat
We have data on 1,355 websites that use the Salesforce Enhanced Chat software solution. Here is a list of some of the top ranked ones.
The highest rated site using Salesforce Enhanced Chat is salesforce.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | salesforce.com |
#151 | United States | English |
| 2 | #1,124 | English | ||
| 3 | #1,282 | American English | ||
| 4 | #2,678 | United States | English | |
| 5 | #2,941 | English | ||
| 6 | #3,125 | American English | ||
| 7 | #3,364 | United Kingdom | English | |
| 8 | #3,721 | English | ||
| 9 | #5,077 | Pakistan | English | |
| 10 | #5,775 | American English | ||
| 11 | #5,915 | United Kingdom | English | |
| 12 | #6,097 | United States | American English | |
| 13 | #6,456 | United States | English | |
| 14 | #6,908 | United States | English | |
| 15 | #7,627 | United States | American English | |
| 16 | #9,091 | United States | English | |
| 17 | #10,475 | Chile | Spanish | |
| 18 | #11,432 | English | ||
| 19 | #11,794 | United States | American English | |
| 20 | #11,995 | United Kingdom | British English |
📈 Usage Statistics
Most of the sites that use Salesforce Enhanced Chat:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Salesforce Enhanced Chat are from the United States and the United Kingdom.
- United States 34.3%
- United Kingdom 11.7%
- Australia 4.8%
- Germany 3.7%
- Brazil 3.1%
- Canada 3.1%
- France 2.9%
- Italy 2.9%
- Spain 2.9%
- Other 30.6%
Most Salesforce Enhanced Chat users speak English or Spanish.
- English 76.3%
- Spanish 5.1%
- Portuguese 2.8%
- German 2.5%
- Italian 2.4%
- French 2.3%
- Dutch 2%
- Swedish 0.8%
- Chinese 0.7%
- Other 5.1%
The Salesforce Enhanced Chat software solution is especially popular on .com and .org top-level domains.
- .com 54.2%
- .org 5.4%
- .co.uk 4.4%
- .com.au 2.3%
- .it 2.1%
- .de 1.6%
- .edu 1.5%
- .ca 1.5%
- .com.br 1.5%
- Other 25.5%
The primary market segments for websites utilizing Salesforce Enhanced Chat include business, marketing and merchandising, and online shopping.
- Business 24.2%
- Marketing/Merchandising 13.2%
- Online Shopping 12.3%
- Education/Reference 7.1%
- Fashion/Beauty 6.1%
- Travel 5%
- Software/Hardware 4.4%
- Health 4.2%
- Finance/Banking 3.6%
- Other 19.9%
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Tidio💬 Frequently Asked Questions
What is the company behind Salesforce Enhanced Chat?
Salesforce Enhanced Chat is owned by Salesforce, Inc., headquartered in San Francisco, California, United States.
Can I use Salesforce Enhanced Chat for free?
No, Salesforce Enhanced Chat is a paid solution.
How much does Salesforce Enhanced Chat cost?
The pricing starts at $75 per user per month (paid annually).
Does Salesforce Enhanced Chat offer a free trial?
Yes, you can try Salesforce Enhanced Chat for free for 30 days and test all of its features.
Which country uses Salesforce Enhanced Chat the most?
The majority of Salesforce Enhanced Chat users are from the United States.
Who uses Salesforce Enhanced Chat?
According to our data, Salesforce Enhanced Chat is used on over a thousand sites, including such established ones as salesforce.com, collegeboard.org, and
kaiserpermanente.org.
Is Salesforce Enhanced Chat used on government websites?
In total, we found Salesforce Enhanced Chat on 4 government sites in the United States.
Do academic institutions use Salesforce Enhanced Chat?
Yes. The most prominent of these is charlotte.edu. Overall, we know of 20 academic websites in the United States that use Salesforce Enhanced Chat.
How does Salesforce Enhanced Chat stack up against the competition?
Salesforce Enhanced Chat is a fairly popular live chat software solution, ranking ahead of 85 other live chat software we track.
What are the alternatives to Salesforce Enhanced Chat?
Alternatives and possible competitors to Salesforce Enhanced Chat may include 
Zendesk Chat, 
Intercom, and Nice CXone.
👉 See Also
- ✨ Related Technologies
- 💼 All technologies from Salesforce, Inc.