Zendesk Chat

Zendesk, San Francisco, California, United States

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

According to our data, Zendesk Chat is the second most popular live chat software solution on the web.
It has 10.9% of the live chat market share and is detected on 0.4% of all websites.

💸 Pricing

Zendesk Chat is a commercial product priced starting at $19 per agent per month (paid annually) with a free 14-day trial.

Support Team$228+/agent/year

📊 Rankings and Market Share

🏆 Zendesk Chat Awards

⚡ Sites Using Zendesk Chat

We have data on 14,436 websites that use the Zendesk Chat software solution. Here is a list of some of the top ranked ones.

The highest rated site using Zendesk Chat is zendesk.com.

#WebsiteRankCountryLanguage
1 zendesk.com #304 United States American English
2 ryanair.com #456 English
3 puma.com #1,434 United States English
4 snap.com #1,852 English
5 larksuite.com #1,982 China English
6 bathandbodyworks.com #2,116 United States American English
7 levi.com #2,266 United States American English
8 cengage.com #2,574 United States English
9 telenet.be #2,614 Belgium Dutch
10 bancolombia.com #2,707 Colombia Spanish
11 op.gg #2,736 English
12 riverside.com #2,924 United States English
13 covers.com #3,006 United States English
14 sellatuparley.com #3,387 Venezuela Spanish
15 cottonon.com #3,831 Australia English
16 madeiramadeira.com.br #3,871 Brazil Brazilian Portuguese
17 loaded.com #4,061 United Kingdom English
18 druni.es #4,178 Spain Spanish
19 royal558.com #4,311 Thailand Thai
20 truper.com #4,587 Spanish

📈 Usage Statistics

Most of the sites that use Zendesk Chat:

Most of the sites using Zendesk Chat are from the United States, the United Kingdom, and Australia.

  • United States 21.9%
  • United Kingdom 10.3%
  • Australia 5.4%
  • Netherlands 4.2%
  • France 4.1%
  • Italy 4%
  • Spain 3.9%
  • Germany 3.6%
  • Brazil 3.4%
  • Other 39.2%

Most Zendesk Chat users speak English, Spanish, or French.

  • English 64.4%
  • Spanish 6.6%
  • French 3.4%
  • Portuguese 3.2%
  • Dutch 3.1%
  • German 2.8%
  • Italian 2.8%
  • Turkish 1.6%
  • Danish 1%
  • Other 11.1%

The Zendesk Chat software solution is especially popular on .com top-level domains.

  • .com 49.2%
  • .org 4.7%
  • .co.uk 4.7%
  • .com.au 3.4%
  • .com.br 2.5%
  • .nl 2.4%
  • .it 2.1%
  • .de 1.8%
  • .net 1.8%
  • Other 27.4%

The primary market segments for websites utilizing Zendesk Chat include online shopping, business, and marketing and merchandising.

  • Online Shopping 27.3%
  • Business 15.9%
  • Marketing/Merchandising 12.8%
  • Fashion/Beauty 6%
  • Internet Services 5.1%
  • Education/Reference 3.5%
  • Travel 3.4%
  • Software/Hardware 3.2%
  • Health 2.5%
  • Other 20.3%

🕵️ Similar Technologies

These are some of the best Zendesk Chat alternatives.

RankName
6
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
22
Salesforce Enhanced Chat
San Francisco, California, United States

A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

$75+/user/month
44
Five9
San Ramon, California, United States

A contact center solution with digital engagement, analytics, workforce optimization, AI and automation.

$119+/month
47
Nice CXone
Hoboken, New Jersey, United States

An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

$71+/user/month
72
Dynamics 365 Customer Service
Redmond, Washington, United States

A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

$50+/user/month

🆚 Compare Alternatives

Compare Zendesk Chat to…

💬 Frequently Asked Questions

What is the company behind Zendesk Chat?

Zendesk Chat is owned by Zendesk, Inc., headquartered in San Francisco, California, United States.

Can I use Zendesk Chat for free?

No, Zendesk Chat is a paid solution.

What is the starting price of Zendesk Chat?

The pricing for Zendesk Chat starts at $19 per agent per month (paid annually).

Can I try it for free?

Yes, it provides a free trial for 14 days, so you can test it before purchasing.

Which country uses Zendesk Chat the most?

The majority of Zendesk Chat users are from the United States.

Who uses Zendesk Chat?

According to our data, Zendesk Chat is used on thousands of sites, including such established ones as ryanair.com, puma.com, and snap.com.

Is Zendesk Chat used on government websites?

In total, we found Zendesk Chat on 17 government sites in the United States.

Do academic institutions use Zendesk Chat?

Yes. Overall, we know of 17 academic websites in the United States that use Zendesk Chat.

How does Zendesk Chat compare to its competitors?

Zendesk Chat is one of the most popular live chat software, second only to Tawk.to.

What are the alternatives to Zendesk Chat?

Alternatives and possible competitors to Zendesk Chat may include Intercom, Salesforce Enhanced Chat, and Nice CXone.

👉 See Also

Statistics were last calculated on .
For details, see our methodology and disclaimer.