🆚 Salesforce Chat vs. Zendesk Chat

Compare technologies based on real-world usage data *

📈 Zendesk Chat is five times more popular than Salesforce Chat.
🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 Salesforce Chat is more popular in Azerbaijan, Uganda, and Bahrain.

Salesforce Chat

Zendesk Chat

Type

Live chat software solution

About

Salesforce Chat is a live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

San Francisco, California, United States

Website

salesforce.com #151

zendesk.com #304

Pricing

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software solution is 5 times more popular than Salesforce Chat.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular in the United States, the United Kingdom, and Australia, while Salesforce Chat is more popular in Azerbaijan, Uganda, and Bahrain.

United States

United Kingdom

Australia

Netherlands

France

Italy

Germany

Spain

Brazil

India