⚡ Customer Support in Hungary

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Hungary is a Central European country with a population of around 9.6 million people.

According to our research, customer support technologies are used on 0.8% of websites from Hungary.

Statistics based on 19K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Hungary in 2026, based on market share.

The most popular is Zendesk with a share of 25.6%, followed by LiveChat with 22.5% and Crisp with 13.8%.

Zendesk 25.6%
LiveChat 22.5%
Crisp 13.8%
Intercom 9.4%
Tidio 8.8%
Daktela 6.3%
Freshdesk 5%
Chatwoot 1.9%
Help Scout 1.9%
Twilio 1.3%
RingCentral 1.3%
Intercom Help Center 1.3%
Genesys Cloud CX 0.6%
Gorgias 0.6%
TOPdesk 0.6%

🚀 Highlights

Here is a list of the top technologies that are more popular in Hungary than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Crisp ^(-3)
6. Daktela ^(-19)
8. Chatwoot ^(-5)
10. Twilio ^(-8)
11. RingCentral ^(-16)
12. Intercom Help Center ^(-4)
15. TOPdesk ^(-24)
16. Freshservice ^(-12)
17. Infobip ^(-19)
18. HelpCrunch ^(-3)

✨ Best Customer Support Technologies

Below is a more detailed list of 19 customer support technologies used on sites from Hungary, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	25.6%
2	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	22.5%
3	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	13.8%
4	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	9.4%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	8.8%
6	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	6.3%
7	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	5%
8	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.9%
9	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.9%
10	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	1.3%
11	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	1.3%
12	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	1.3%
13	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.6%
14	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	0.6%
15	TOPdesk Delft, Netherlands A Dutch enterprise service management solution with a focus on IT Service Management. $76+/agent/month	0.6%
16	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.6%
17	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.6%
18	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.6%
19	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.6%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 19,832 websites from Hungary.
We currently track the presence of 48 customer support technologies across the web.
Of these, 19 were detected on websites from Hungary.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.