⚡ Customer Support in Turkey

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Turkey is a Eurasian country with a population of over 86 million people.

According to our research, customer support technologies are used on 1.2% of websites from Turkey.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Turkey in 2026, based on market share.

The most popular is Zendesk, which dominates the market with an overwhelming 61.9% share.
It is followed by Tidio with 12.3% and Crisp with 9.1%.

Zendesk 61.9%
Tidio 12.3%
Crisp 9.1%
LiveChat 6.4%
Intercom 4.8%
Freshdesk 1.6%
Chatwoot 1.1%
Help Scout 0.5%
Kustomer 0.5%
Infobip 0.5%
Jira Service Management 0.5%
Re:amaze 0.5%
Usersnap 0.2%
ServiceNow 0.2%
Genesys Cloud CX 0.2%

🚀 Highlights

Here is a list of the top technologies that are more popular in Turkey than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Tidio ^(-1)
3. Crisp ^(-3)
6. Freshdesk ^(-1)
9. Kustomer ^(-5)
10. Infobip ^(-25)
11. Jira Service Management ^(-20)
13. Usersnap ^(-4)
14. ServiceNow ^(-7)
16. Ada ^(-6)
17. Dynamics 365 Customer Service ^(-13)

✨ Best Customer Support Technologies

Below is a more detailed list of 22 customer support technologies used on sites from Turkey, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	61.9%
2	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	12.3%
3	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	9.1%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	6.4%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	4.8%
6	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	1.6%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.1%
8	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.5%
9	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.5%
10	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.5%
11	Jira Service Management Sydney, Australia A service management solution developed by Atlassian for IT and service teams.	0.5%
12	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	0.5%
13	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.2%
14	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	0.2%
15	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.2%
16	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.2%
17	Dynamics 365 Customer Service Redmond, Washington, United States A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams. $50+/user/month	0.2%
18	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	0.2%
-	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.2%
20	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.2%
21	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.2%
-	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	0.2%

👉 See Also

🌎 Customer Support in other countries

Data is based on the analysis of 36,419 websites from Turkey.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.