Freshchat
Freshworks, San Mateo, California, United StatesFreshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.
It supports omnichannel messaging across web chat, mobile apps, WhatsApp, Facebook Messenger, Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, Salesforce, Shopify, Slack, and Jira.
According to our data, Freshchat ranks 14th among the live chat software we track.
It has 1.8% of the live chat market share and is detected on 0.07% of all websites.
- 🏠 Website
- 👨👩👦👦 Community
💸 Pricing
Freshchat is available in both free and paid versions.
📊 Rankings and Market Share
- Live Chats
- Rank: 14
- Market share: 1.8%
🏆 Freshchat Awards
- ⭐ 6th most popular in South Africa in the Live Chats category.
- ⭐ 6th most popular in Indonesia in the Live Chats category.
- ⭐ 6th most popular in Switzerland in the Live Chats category.
- ⭐ 7th most popular in Malaysia in the Live Chats category.
- ⭐ 8th most popular in the Netherlands in the Live Chats category.
- ⭐ 8th most popular in Sweden in the Live Chats category.
- ⭐ 9th most popular in the United Kingdom in the Live Chats category.
- ⭐ 9th most popular in Australia in the Live Chats category.
- ⭐ 10th most popular in New Zealand in the Live Chats category.
- 🔥 11st most popular in Canada in the Live Chats category.
⚡ Sites Using Freshchat
We have data on 2,305 websites that use the Freshchat software solution. Here is a list of some of the top ranked ones.
The highest rated site using Freshchat is 
iubenda.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | iubenda.com |
#1,063 | Italy | American English |
| 2 | freshworks.com |
#1,147 | United States | English |
| 3 | #2,307 | India | English | |
| 4 | #2,447 | English | ||
| 5 | #2,851 | English | ||
| 6 | #2,860 | India | English | |
| 7 | #4,262 | Sweden | English | |
| 8 | #5,505 | Ireland | English | |
| 9 | #7,072 | India | English | |
| 10 |  nielseniq.com |
#7,140 | United States | English |
| 11 | #7,158 | India | English | |
| 12 | #8,586 | South Africa | English | |
| 13 | #9,047 | Netherlands | Dutch | |
| 14 | #9,085 | Brazil | Portuguese | |
| 15 | #10,327 | Sweden | English | |
| 16 | #11,695 | United Kingdom | English | |
| 17 | #11,886 | India | English | |
| 18 | #12,835 | American English | ||
| 19 | #14,461 | Indonesia | Indonesian | |
| 20 | #14,690 | Australia | English |
📈 Usage Statistics
Most of the sites that use Freshchat:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Online Shopping category.
Most of the sites using Freshchat are from the United States, the United Kingdom, and Australia.
- United States 22.4%
- United Kingdom 10.8%
- Australia 6.3%
- Netherlands 6%
- India 5.1%
- Germany 4.5%
- France 3.8%
- Canada 3.7%
- Italy 2.7%
- Other 34.7%
Most Freshchat users speak English, French, or Dutch.
- English 72.4%
- French 4.4%
- Dutch 4.4%
- Spanish 4%
- German 2.7%
- Portuguese 2.1%
- Italian 1.9%
- Indonesian 1.4%
- Swedish 1.3%
- Other 5.4%
The Freshchat software solution is especially popular on .com top-level domains.
- .com 51%
- .co.uk 4%
- .com.au 4%
- .nl 3.5%
- .org 3.1%
- .net 1.9%
- .ca 1.8%
- .de 1.7%
- .fr 1.5%
- Other 27.5%
The primary market segments for websites utilizing Freshchat include online shopping, business, and marketing and merchandising.
- Online Shopping 25.3%
- Business 14.3%
- Marketing/Merchandising 12.8%
- Education/Reference 7.6%
- Internet Services 6.7%
- Fashion/Beauty 5.1%
- Software/Hardware 4.3%
- Finance/Banking 2.7%
- Health 2.4%
- Other 18.8%
🕵️ Similar Technologies
These are some of the best Freshchat alternatives.
Tidio
HubSpot Chat🆚 Compare Alternatives
Compare Freshchat to…
- 🕵️ Similar software
- ⭐ Market leaders
- 💡 Featured alternatives
- 🔎 All options
Tawk.to
Zendesk Chat
LiveChat
Intercom💬 Frequently Asked Questions
What is the company behind Freshchat?
Freshchat is owned by Freshworks Inc., headquartered in San Mateo, California, United States.
Can I use Freshchat for free?
Yes, there is a free version with limited functionality.
What is the price of Freshchat?
Freshchat is priced from $19 per agent per month (paid annually) for the Growth plan.
Does Freshchat offer a free trial?
Yes, you can try Freshchat for free for 14 days and evaluate if it fits your needs.
Which country uses Freshchat the most?
The majority of Freshchat users are from the United States.
Who uses Freshchat?
According to our data, Freshchat is used on thousands of sites, including such established ones as iubenda.com, groww.in, and
tes.com.
Do academic institutions use Freshchat?
Yes. In total, we know of 3 academic websites in the United States that use Freshchat.
How does Freshchat compare to its competitors?
Freshchat is a fairly popular live chat software solution, ranking ahead of 93 other live chat software we track.
What are the alternatives to Freshchat?
Alternatives and possible competitors to Freshchat may include 
Zoho SalesIQ, 
Crisp, and Smartsupp.
👉 See Also
- ✨ Related Technologies
- 💼 All technologies from Freshworks
Instagram
Jira
Messenger
Salesforce
Shopify
Slack
WhatsApp