⚡ Customer Support in Germany

Zendesk

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

LiveChat

A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.

Intercom

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

Tidio

A customer service platform that provides live chat, chatbots and a helpdesk system.

Freshdesk

A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.

Crisp

A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.

Gorgias

A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

Help Scout

A complete customer communications platform with shared inbox, live chat and help desk.

Genesys Cloud CX

A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.

Jira Service Management

A service management solution developed by Atlassian for IT and service teams.

Zammad

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

Re:amaze

An integrated customer service, live chat, and helpdesk platform for online businesses.

Acquire

A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard.

Chatwoot

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

Twilio

A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.

Usersnap

A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests.

HelpCrunch

A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support.

UserVoice

A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues.

Ada

An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve.

Sprinklr Service

A customer service solution that unifies voice, digital and social channels.

Daktela

A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.

Elevio

A SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams.

RingCentral

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

osTicket

An open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms.

Kustomer

An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger.