⚡ Customer Support in Ireland

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Ireland is a Western European country with a population of over 5.1 million people.

According to our research, customer support technologies are used on 3.3% of websites from Ireland.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Ireland in 2026, based on market share.

The most popular is Zendesk with a share of 29.8%, followed by LiveChat with 13.7% and Intercom with 13.2%.

Zendesk 29.8%
LiveChat 13.7%
Intercom 13.2%
Tidio 11.8%
Gorgias 7.1%
Crisp 5.4%
Freshdesk 5.2%
Genesys Cloud CX 4.3%
Help Scout 2.4%
Kustomer 1.4%
Re:amaze 1.2%
Usersnap 0.9%
ServiceNow 0.9%
RingCentral 0.7%
Other 2%

🚀 Highlights

Here is a list of the top technologies that are more popular in Ireland than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Intercom ^(-1)
8. Genesys Cloud CX ^(-2)
10. Kustomer ^(-4)
12. Usersnap ^(-5)
13. ServiceNow ^(-8)
14. RingCentral ^(-12)
15. Ada ^(-7)
16. HelpCrunch ^(-3)
17. Infobip ^(-18)
19. Zoho Desk ^(-4)

✨ Best Customer Support Technologies

Below is a more detailed list of the top 25 of the 27 customer support technologies used on sites from Ireland, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	29.8%
2	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	13.7%
3	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	13.2%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	11.8%
5	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	7.1%
6	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	5.4%
7	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	5.2%
8	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	4.3%
9	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	2.4%
10	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	1.4%
11	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	1.2%
12	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.9%
13	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	0.9%
14	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.7%
15	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.7%
16	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.5%
17	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.5%
18	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.5%
19	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.5%
-	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	0.5%
21	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams. $125+/month	0.2%
22	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.2%
23	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.2%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.2%
25	Nice CXone Hoboken, New Jersey, United States An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base. $71+/user/month	0.2%

👉 See Also

🌎 Customer Support in other countries

Data is based on the analysis of 12,860 websites from Ireland.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.