⚡ Customer Support in Australia

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Australia is an Oceanian country with a population of over 27 million people.

According to our research, customer support technologies are used on 3.8% of websites from Australia.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Australia in 2026, based on market share.

The most popular is Zendesk with an impressive share of 30.6%, followed by Gorgias with 18.6% and LiveChat with 17%.

🚀 Highlights

Here is a list of the top technologies that are more popular in Australia than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Customer Support Technologies

Below is a more detailed list of the top 25 of the 37 customer support technologies used on sites from Australia, ranked by their market share.

RankNameMarket share
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
2
Gorgias
San Francisco, California, United States

A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

$10+/month
3
LiveChat
Wrocław, Poland

A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.

$19+/user/month
4
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
5
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
6
Freshdesk
San Mateo, California, United States

A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.

Free$23+/agent/month
7
Crisp
Nantes, France

A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.

Free€45+/month
8
Genesys Cloud CX
Menlo Park, California, United States

A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.

$75+/user/month
9
Elevio
Melbourne, Victoria, Australia

A SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams.

$125+/month
10
Re:amaze
Tempe, Arizona, United States

An integrated customer service, live chat, and helpdesk platform for online businesses.

$29+/user/month
11
Help Scout
Boston, Massachusetts, United States

A complete customer communications platform with shared inbox, live chat and help desk.

Free$25+/user/month
-
UserVoice
Raleigh, North Carolina, United States

A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues.

$16,000+/year
13
ServiceNow
Santa Clara, California, United States

A cloud-based enterprise platform with IT service management and helpdesk capabilities.

$$$
-
Twilio
San Francisco, California, United States

A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.

Free$250+/month
15
Ada
Toronto, Ontario, Canada

An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve.

$$$
16
Zoho Desk
Chennai, India

A help desk software used by businesses to address customer queries and feedbacks over a variety of channels.

Free$9+/user/month
17
Intercom Help Center
San Francisco, California, United States

Allows users to publish articles that enable customers to self-serve and find support 24/7.

$39+/month
18
Kustomer
Short Hills, New Jersey, United States

An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger.

$89+/user/month
-
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month
20
Sprinklr Service
New York, United States

A customer service solution that unifies voice, digital and social channels.

$249/seat/month
21
Usersnap
Linz, Austria

A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests.

Free€49+/month
22
Nice CXone
Hoboken, New Jersey, United States

An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

$71+/user/month
23
Dynamics 365 Customer Service
Redmond, Washington, United States

A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

$50+/user/month
24
HappyFox
Irvine, California, United States

A web-based, AI-driven, multi-channel help desk software that can handle requests via email, phone, and live chat.

$29+/agent/month
25
Jira Service Management
Sydney, Australia

A service management solution developed by Atlassian for IT and service teams.

👉 See Also

Data is based on the analysis of 73,682 websites from Australia.
Statistics were last calculated on .
For details, see our methodology and disclaimer.