⚡ Customer Support

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

These tools often include features such as ticket tracking, self-service portals, automated responses, and reporting.

According to our research, customer support technologies are used on 2.1% of all websites.
95% of these sites use only one customer support technology, 3.9% use two, and 1% use three or more at the same time.

Statistics based on 3.3M+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the leading customer support technologies in 2026, based on market share.

The most popular is Zendesk with an impressive share of 31.9%, followed by LiveChat with 14.6% and Tidio with 10.5%.

Zendesk 31.9%
LiveChat 14.6%
Tidio 10.5%
Intercom 10.2%
Gorgias 8.5%
Crisp 6.1%
Freshdesk 4.6%
Help Scout 2.5%
Meiqia 1.7%
Genesys Cloud CX 1.5%
UserVoice 1.4%
Re:amaze 1.4%
Elevio 1.1%
Chatwoot 1%
Other 3%

You can also drill down by country:

🚀 Country Highlights

Here is a list of technologies that are especially popular in certain countries.
Differences between global and country rankings are shown in parentheses.

LiveChat is #1 in Indonesia ^(-1)
Crisp is #1 in Iran ^(-5)
Meiqia is #1 in China ^(-8)
HelpCrunch is #1 in Ukraine ^(-20)
Tidio is #2 in India ^(-1)
Gorgias is #2 in Australia ^(-3)
Intercom is #3 in the United States ^(-1)

✨ Best Customer Support Technologies

Below is a more detailed list of the top 25 of the 48 customer support technologies we detect, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	31.9%
2	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	14.6%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	10.5%
4	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	10.2%
5	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	8.5%
6	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	6.1%
7	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	4.6%
8	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	2.5%
9	Meiqia Beijing, China A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents. Free1,888 RMB+/seat/year	1.7%
10	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.5%
-	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	1.4%
12	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	1.4%
13	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams. $125+/month	1.1%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1%
15	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.8%
16	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.7%
17	Five9 San Ramon, California, United States A contact center solution with digital engagement, analytics, workforce optimization, AI and automation. $119+/month	0.6%
-	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	0.6%
19	Nice CXone Hoboken, New Jersey, United States An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base. $71+/user/month	0.6%
20	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.6%
21	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.6%
22	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	0.5%
23	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.5%
24	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.3%
25	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	0.3%

👉 See Also

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 3,361,290 websites.
We currently track the presence of 48 customer support technologies across the web.
Statistics were last calculated on April 5, 2026.
For more details, see our methodology and disclaimer.